AIS institutes stringent measures to cope with new wave of Covid-19 Focus on people, partners to prevent community infection

5 January, 2021: Saichon Submakudom, Head of Public Relations at Advanced Info Services Plc. (AIS), stated that, “In this emerging new wave of the Covid-19 epidemic, AIS is greatly concerned with the health, hygiene and safety of its employees, sales partners and all other working partners, particularly in terms of reducing the risk of community infection. Therefore, AIS has upgraded its safety measures to the maximum level, in compliance with procedures mandated by the Department of Disease Control of the Ministry of Public Health. We focus on getting every member of our staff, and including our partners, to take strict care of their health and that of their families. We want them to be aware of the various risk points, to prevent them becoming a vector of community transmission themselves.”

Key measures announced which apply to both staff and partners include:

  1. Splitting staff into Team A and Team B to alternate weekly in coming to work at the company's offices and working from home.
  2. Refraining from business meetings with external individuals under all circumstances, replacing these with telephone or online conference calls. Internal meetings in the normal format will also be avoided by using online conference instead.
  3. Employees are urged to avoid traveling upcountry, except in the course of performing their work duties, and particularly into areas designated as high-risk by the Centre for Covid-19 Situation Administration (CCSA).
  4. Staff servicing customers in AIS and Telewiz shops are required to wear face masks at all times, and be tested for fever twice a day. Additional alcohol gel hand wash is provided for customers.
  5. Work areas are regularly disinfected according to a strict timetable, including both office buildings and the AIS Call Center. Alcohol gel hand washes are provided, with the emphasis on disinfecting risk points such as door handles, lifts and other points of physical contact.
  6. Working hours of employees have been adjusted as appropriate to reduce the risk of traveling in a rush hour with high congestion.
  7. Instituting compulsory 100% temperature checks for entry to AIS Buildings 1 and 2, as well as other office blocks in the AIS network. If the temperature of any staff member exceeds 37.5°C, they will be forbidden entry to the building.
  8. Staff are required to wear face masks all the time they are in the office, and to strictly maintain social distancing.

Saichon concluded, “Management is closely monitoring the situation and is fully prepared for all eventualities. We would like customers to be confident that they will receive uninterrupted service from AIS. We also recommend online service channels for their convenience in the current situation, through applications such as my AIS and AIS Online Store.”