Our Business

Network innovation

Cooperated with SCG and Prince of Songkla University to develop prototype unmanned forklift remotely operated with 5G. The development can also extend to employee remote control training to improve safety in the operation with high risk.

Signed an MOU with U-Tapao Airport, bringing 5G network to develop passenger management solutions and use artificial intelligence (AI) robots to provide necessary information as well as interactively response and guidance to service points for passengers.

Won the 5G auction with Best-in-class 5G spectrum including low-band: 700 MHz (2x5 MHz), mid-band: 2600 MHz (100 MHz) and high-band 26 GHz (1200 MHz) with a total price worth Bt42,060 mn.

Launched 5G NSA (non standalone) service on February 2020 and launched 5G SA (standalone) on July 2020 in cooperation with Huawei. AIS is the world’s first operator to provide 5G service on standalone network.

Product and Services to meet digital lifestyle

First operator in Thailand that officially launched 5G using 2600MHz spectrum band.

Invested in Digital Gaming international PTE, in a joint venture with Singtel and SK telecom to provide aggregated gaming contents using artificial intelligence (AI) technology and provide access to esports contents.

Established a joint venture with Saha Pathana inter-Holding Public Company Limited, to provide fiber optic network, ICT infrastructure, and 5G solution to improve operational efficiency of businesses in a 7,255 rais of SPI industrial park.

Cooperated with Amata Corporation Pcl. in bringing digital infrastructure such as 5G technology and fiber optic to support Smart City in EEC area.

Expanding opportunities through social and environment development

Developed and delivered 23 robots with 5G technology to 22 hospitals such as Chula hospital, Thai Red Cross, Rajavithi hospital, and Siriraj hospital. The robots use 5G technology to increase speed for data processing and examination as well as to reduce risk of spreading COVID-19.

Cooperated with Chulabhorn Royal Academy in developing 5G Total Telemedicine Solution to support medical services such as a nursing robot with AI processing on 5G, online doctor’s consultancy, and Smart Class room supported by 5G.

Collaborating with the Faculty of Medicine, Siriraj Hospital – Faculty of Engineering, Mahidol University to install 5G CPE for distributing 5G signal to enhance the efficiency of “Siriraj Mobile Stroke Unit”. This will increase success rate for treatment immediately and decrease loss.

Expanded “Green Phaholyothin” project from 2019 by growing e-Waste collection points to 2,000 locations nationwide. Also, expanding collaboration with government and private company such as Thailand Post, Central Group, and TRBN (Thailand Responsible Business Network) to increase collection point and disposing them properly.

Network innovation

Tested 5G technology at Samyan Mid Town to learn about 5G in a practical context testing out 3D hologram technology, long distance 3D image projection and communication, 5G VDO Calls, 5G Remote Controlled Vehicles, 5G Connected Drones and 5G Robotics among others.

Launched a test of 5G in the Central Region and ran a practical test, opening the trial to developers, educational institutes and partners in the Northeast interested in taking part in 5G technology.

Signed an MOU with Huawei, Nokia and ZTE to jointly study, exchange knowledge and experiment with 5G technology in terms of responding to industrial developments and bettering the lives of consumers.

Secured a license in the 700Mhz frequency band for 723-733Mhz as well as 778-788Mhz (2 x 10Mhz in width) for 15 years from reception worth a total 17,584 million Baht.

Product and Services to meet digital lifestyle

Enhanced High-Speed Internet through 5 strategies focusing on top speed, coverage, E-Sports support, self-speed management and adjustment of the need for every customer.

Launched AIS Insurance Service, an online insurance brokering service that allows indication of travel information and coverage duration provided by an AIS affiliate (ADD) authorized by the Office of the Insurance Commission.

Renewed business focus of CS Loxinfo and changed its name to CSL while introducing the 3Ss strategy; 1. Data Center & Cloud Solutions 2. Managed Services 3. System Integration for every enterprise business operation.

Launched AIS eBiz Shop, an online storefront for AIS Business products and services.

Cooperated with Singtel to expand electronic payment service to Japan

Introduced the NB-IoT Motor Tracker solution to the auto insurance business with Thai Vivat Plc. using it to active and deactivate automobiles and calculate insurance premiums on actual usage.

Cooperated with Sansiri and Kamnanchul Farm to build Smart Barns controlled by the iFarm system, which manages temperature, soil moisture and PM2.5 as well as displays readings on a dashboard in real-time.

Expanding opportunities through social and environment development

Established the Kaset Farm Suk technology learning center to serve as a source of knowledge on Smart Farmer approaches and use of the IoT or Intelligent Farm (iFarm) platform to more efficiently, accurately and conveniently manage farms.

Worked with public and private partners to organize “Green Paholyothin”, a campaign on receiving E-Waste that pushed for the separation and proper disposal of E-Waste.

Organized the “Aun Jai CYBER” activity, inviting teachers from over 150 schools to receive training to enhance all 8 skills of their DQ (Digital Quotient).

AIS announced its vision to become the Digital Platform for Thais and declared the readiness of IoT (Internet of Things) network as well as the uplift of mobile network to deliver 1 Gbps speed under brand NEXT G. Also, focusing on growing business with partners, AIS announced its recent developments in enhancing three platforms i.e.

1. AIS IoT Alliance Program or AIAP, a collaboration between members of all parties aiming to jointly create the substantial development of the IoT Solution/Business Model and broaden benefits to the public sector
2. The Play 365, a video platform offering opportunities for Thai artists to introduce their creative works without a label.
3. AIS IMAX VR, a virtual reality content platform for VR content developers to create and submit their content to work with AIS.

AIS partnered with Rabbit LINE Pay enhancing e-Money platform to drive Thailand towards cashless society. The joint venture, with aspiration to make Rabbit LINE Pay become no. 1 mobile payment in Thailand, consisted of three non-bank players which are 1) AIS, the no. 1 mobile operator 2) LINE, the no. 1 mobile messenger and 3) Rabbit, the no. 1 micropayment and mass transit.

Network Innovation

Officially signed a roaming agreement with TOT on 2x15 MHz of 2100MHz spectrum, serving the proliferation of 4G and 3G data usage.

Acquired 2x5 MHz of 1800MHz spectrum license enabling AIS to be the operator holding the largest bandwidth in the industry. With the acquired spectrum, AIS has contiguous 2x20 MHz of 1800MHz, resulting in 15-30% speed increase for 4G data users.

Expanded AIS NEXT G network and feature, a the combination of AIS 4G ADVANCED and AIS SUPER WiFi technology, to be compatible with both Android and iOS. NEXT G network can render 1 Gbps of mobile speed, the fastest in the industry.

Collaborated with Nokia, Huawei, and ZTE to test 5G technology on 26.5-27.5GHz spectrum. The objective of the collaboration is to encourage business sector to get accustomed to and see the benefits of 5G technology, during which commercial use cases are being developed.

Expanded end-to-end NB-IoT network and platform across the country by collaborating with partners from various industries such as Property Perfect and Samsung to develop Smart Home solutions as well as with Thammasat University to launch public bicycle service “Mobike” and to provide university’s area & resource management system.

Products and Services to Meet Digital Lifestyle

Expanded into potential growth areas of enterprise by acquiring CS Loxinfo (CSL) which will strengthen AIS’s position in the enterprise market by leveraging customer base, product and service, and staff expertise to serve end-to-end digital solutions such as cloud service, data center, managed service including consultancy for enterprise customers for 24 hours.

Invested in Rabbit LINE Pay (RLP) joint venture, holding 33.33% of equity stake, to provide a domestic mobile payment platform for both AIS and general consumers. AIS also collaborated with Singtel to launch a cross-border mobile wallet platform “VIA” with an aim to facilitate RLP users in purchasing goods and services from the participating stores in Singapore without the need of money exchange.

Expanded distribution channels targeting specific customer segments by collaborating with leading modern trade and IT partners such as Tesco Lotus and Jaymart. This provides customer access to AIS’s products and services of both mobile and fixed broadband while enhancing brand awareness through partners’ branches across the country.

AIS launched video-on-demand packages on both mobile platform via AIS PLAY application and fixed platform via AIS PLAYBOX after partnering with HBO, FOX, NBA, Warner, etc. This is to correctly respond to current customer behavior and create differentiation for AIS on the path to fully become that Digital Life Service Provider.

To see the packages, click here

AIS has been selected as a constituent of the FTSE4Good Index Series, one of the major global indice. Created by the global index provider FTSE Russell, the FTSE4Good Index Series is designed to help investors to measure the performance of listed companies demonstrating strong Environmental, Social and Governance (ESG) management which may impact to the long-term sustainability performance and competition.

AIS launched “AIS NEXT G”, the first high-speed network of 1Gbps in ASEAN by collaborating with KT Telecom using the Multipath TCP technology to combine AIS 4G ADVANCED and AIS SUPER WiFi.

AIS unveiled its vision and policies for the “AIS Business Cloud 2017”, which provides a Business Cloud service through End-to-End single services. AIS also announced its readiness to collaborate with every business wanting to create its own Cloud system. AIS offers support through consultancies, planning and operations as well as through the integrated Cloud service known as Managed Service with world-class effectiveness and security standards alongside a team of professionals.

AIS was awarded “Thailand’s Fastest Mobile Network” for the third year, consecutively (2015 – 2017), from OOKLA, a global speed test provider. The award reflects our pride in providing the fastest and widest AIS 4G ADVANCED network for the Thai people.

Being listed in Thailand Sustainability Investment for 3 consecutive-year from the ongoing long-term value creation to shareholders while generating social and environmental return by our strengths in digital life service at the same time.

Advanced Wireless Network Limited Company (AWN), an AIS subsidiary, officially launched 4G Advanced Service accessible in 42 provinces. After receiving a license to operate on 1800 MHz spectrum in December 2015, AWN was the first operator in Thailand to deploy LTE Advanced technology.

AIS announced 2016 investment of 40 billion baht for the expansion of 4G and 3G network, Fibre internet service and AIS shops.

AIS introduced the world's first commercial 4.5G network. Through a strategic alliance with Huawei, the network capability offers a maximum speed of 550 megabytes per second, and plans for the speed of one gigabyte per second. The 4.5G network enables customers to view video in higher resolutions and enjoy future applications such as Virtual Reality.

All AIS Data Center received ISO 27001:2013 - a certification in Information Security Management System from Bureau Veritas Certification (Thailand) Company Limited. This ISO certification reassures AIS safety standard on data security together with building construction friendly to the environment.

AIS unveiled "Absolutely from Our Hearts, Absolute No.1 in Service," an extension of "AIS Live 360" campaign previously launched. The extended campaign utilized digital technology for new service offerings catered to fulfill customers’ different lifestyles; increased service channels on social media; introduced "Ask Aunjai Service," a virtual agent capable of answering customer inquiry 24 hours on website; employed over 5,000 experienced staff for customer service; and delivered an array of privileges to meet customers' expectation 360 degrees.

AIS announced the achievement of 4G network coverage in all 77 provinces countrywide after the first launch in 42 provinces in January.

AIS in coordination with partner, developed the VoLTE technology in AIS Lava smart phones. Often found in expensive smart phones, VoLTE is made available by AIS for middle-range and affordable smart phones. VoLTE running on 4G offers high-quality sound in full HD with low noise, as well as faster and more reliable connection.

AWN, an AIS subsidiary, participated in the license auction on 900 MHz spectrum and won the license for the bandwidth of 895-905 MHz along with 940-950 MHz, a combined bandwidth of 2x10 MHz spectrum, for the winning bid of 75,654 million baht. AWN received the 15-year license of 900 MHz spectrum starting July 1, 2015.

AIS Fibre introduced Thailand's first prepaid internet broadband service for dormitories and apartments, offering 100% fiber optic to university-student and apartment rental segment.

AIS introduced SIM2FLY, a new roaming SIM designed exclusively for eight popular countries in Southeast Asia including Japan, South Korea, Singapore, Hong Kong, Taiwan, Laos, Malaysia and India at starting price of 399 baht. Presently, SIM2FLY has expanded its roaming service to cover Europe, North America and more than 50 countries around the world.

AIS announced the new business “AIS Business Cloud” and the vision to enhance Thailand’s business sector toward becoming the Digital Enterprise. With an aim to be the leading Business Cloud service provider in Thailand, AIS collaborates with the global partners in Cloud service such as Microsoft, VMware NSX, NetApp and Check Point.

AIS and National Electronics and Computer Technology Center (NECTEC) launch a joint project “ICT System and Integrated Alternative Energy for Communities along the Border” under the patronage of H.R.H. Princess Maha Chakri Sirindhorn. The project is an initiative to provide hybrid electricity generated from hydropower and solar cell equipped with a remote monitoring system for electricity use of the learning center of Border Patrol Police located at Baan Kirilorm, Prachuap Kirikhan province.

AIS 4G network took the lead in providing the largest coverage of 4G roaming service covering 74 countries through partnership with 121 mobile networks in every continent.

AIS provided mobile broadcasting and rerun of Rio 2016 Olympic Games via “AIS PLAY”. This is the first in Asian to provide Thai consumers access to 12 Oympic channels with HD quality through mobile connectivity.

AIS won the exclusive rights to live broadcast and replay of Paralympics Games 2016, held in Rio De Janeiro, Brazil. The content was offered free as service to AIS customers via AIS Play mobile application and AIS Playbox set-top box.

AIS and DTAC (Total Access Communication Public Limited Company) co-launched VoLTE service across the two networks for the first time in Thailand and ASEAN. Prepaid and postpaid customers of AIS and DTAC can access VoLTE service for 4G video and voice call featuring full HD sound quality available in all 4G service areas nationwide.

Advanced Wireless Network Company Limited, a wholly owned subsidiary of AIS, was officially awarded the 1800MHz license from the National Broadcasting and Telecommunications Commission (NBTC)

31 March 2015 AIS launched its “AIS SUPER WiFi” services by offering high-speed wireless internet services at the maximum speed of 650Mbps, which is faster than 4G.

27 April 2015 AIS launched the “AIS Fibre” broadband home internet service with the 1 Gbps speed as the first and only full-scale PURE Fibre service provider.

14 May 2015 AIS launched its “AIS LIVE 360°” campaign by offering special privileges to our customers in the form of discounts at over 12,000 leading brand name stores nationwide for 365 days.

29 July 2015 AIS opened its fifth annual “AIS the StartUP” conference. AIS together with our Thai and International partners select the most innovative works and assist them in accessing our customers around the region.

22 September 2015 AIS launched its first 4G mobile phone with the release of its “AG SUPER COMBO LAVA A1” at the price of only 4,590 Baht in order to provide more accessibilities to our customers in all income brackets.

15 June 2015
AIS was awarded ISO/IEC 27001: 2013

• From IT security management by Bureau Veritas Certification (Thailand) Ltd. and UKAS (The United Kingdom Accreditation Service). This certification recognizes our upgrades in secure information and data centers and assures our corporate customers of our service provision capacities.

10 September 2015
AIS was selected as member of DJSI Emerging markets.

• AIS is the first telecommunication service operators in Thailand who was selected.

mobileLIFE service was launched for connecting mobile phones to internet network with WAP technology

• Mobile subscribers exceeded 1 million since March 1999
• Prepaid Digital GSM mobile phone system was launched under the brand One-2-Call!
• Singapore Telecom Investment Private Ltd. acquired 18.63% of the issued shares capital of AIS

Started operations of Digital GSM mobile service

Became a public company on 13 November 1992

The company was listed in the Stock Exchange of Thailand with 500 million baht registered capital

The company received a 20-year concession from the Telephone Organization of Thailand in order to undertake the installation and operation of a mobile telephone service using the 900 megahertz wavelength for analog system of NMT

Advanced Info Service Plc. was established with five million baht registered capital to operate computer services