News

19 July 2017: Continuing its success in “AIS LIVE 360º”, an innovative service concept, AIS now brings the best in AIS Privileges and AIS Serenade for customers’ ultimate satisfaction. The company deploys its latest strategy of Reach More, Unique More, and Exclusive More, likely to please its 40-million plus subscribers with the best experiences everyday.

Mrs. Bussaya Satirapipatkul, Executive Vice President in charge of Customer Service Management at Advanced Info Service PLC or AIS, said, “AIS has been recognized as Thailand’s first service provider to implement Customer Relationship Management Program or CRM successfully and has been using it effectively for more than 20 years. Privilege has always been the height of AIS as it is our way of thanking AIS customers who trust us and use our services continually. Therefore, we constantly improve our offerings to be the best privileges for our customers.

Based on AIS ongoing analysis on consumer behaviors and preferences and customer feedbacks both offline and online, we have developed a profound approach to service our customers more attractively:

• Reach More. Readily accessible in all populated areas nationwide to meet the needs of all customers.
• Unique More. Recognizing customers’ diversity in lifestyles and striving to fulfill all segments.
• Exclusive More. Heightening exclusivity for our Serenade customers.

AIS revolutionizes its new privileges yet simplify them into two categories strategically aimed to fulfill diverse lifestyles of more than 40 million AIS customers. They are…

1) AIS Privilege

       Available to all AIS customers featuring “Seven Wonders from AIS Privileges.”

   1) Coffee Wonder

       Coffee lovers can enjoy delightful coffee at locally famous coffee shops in all 77 provinces throughout Thailand in addition to Black Canyon, Segafredo, Au Bon Pain, Doi Chaang Caffe, etc.

   2) Dining Wonder

       Dining tastefully with as much as 50% discount at popular restaurants located in famous shopping centers such as Central Plaza, Siam Paragon and The Emquartier featuring SAVA Dining, Kub Kao Kub Pla, Ramen Misoya and Man Fu Yuan Kitchen. Discounts are also available at KFC, Pizza Hut, S&P, Sizzler, Bread Talk, Mister Donut, etc.

   3) Family Wonder

       Pamper your family with wonderful family entertainments at Dinosaur Planet, Sea Life Bangkok Ocean World, Bounce Thailand, Madame Tussauds, and all seven zoos across Thailand.

   4) Movie Wonder

       Watch new released movies for as little as 80 baht in addition to special discount on Friday, Saturday and Sunday at SF and Major movie theatres nationwide.

   5) Shopping Wonder

       Shop until you drop with discounts from Tops Supermarket, Central, Siam Paragon, Robinson, B2S and SE-ED bookstore.

   6) Travel Wonder

       Travel happily from MRT to BorKorSor (cross-country bus lines). Receive discount at Bangchak gas station, a 10% discount when you fly Emirates Airline, 50% discount when you book two-night reservation at Dusit Hotels & Resorts including Dusit Thani Maldives and Dusit Thani Laguna Phuket, and also 50% discount when you opt in B-Quik service.

   7) Lucky Wonder

       Your chance to win gold prize for a total value worth over nine million baht! Check your luck at “Golden Mic” (Mic Thong Kam) TV show on Workpoint cable TV Channel. AIS customers are welcome to redeem service points for data, voice, and get discount on handset and AIS premiums.

2) AIS Serenade

    Bringing the ultimate life experiences and superior privileges exclusively for Serenade customers in four ultimate aspects: service, entertainment, business and privilege.

    1) Ultimate Service

        Experience extraordinary customer services at Serenade Club to be expanded to eleven locations by the end of this year with AIS newest concept “The Exclusive Service Experience.”

    2) Ultimate Happening

        Experience top entertainment from exclusive party in the heart of Bangkok@ My Kitchen 4Fl., Siam Discovery featuring some of the hottest artists. Meet Peck – Palitchoke and Chin – Chinawut on July 23 and more celebs until year end.

    3) Ultimate Inspiration

        Experience the trip to success – AIS and Google jointly organize a seminar on digital business plus business trip to Google office to inspire you.

    4) Ultimate Privilege

        Experience the ultimate privileges from top-ten restaurants in Thonglor & Ekamai districts especially handpicked by Wongnai, plus travelling privileges domestically and internationally. Enjoy free airport limousine service by Black Tie for Platinum customers, and a discount as much as 60% at Miracle Lounge totaled eleven locations at Suvarnabhumi Airport and Don Mueang Airport.

Current stats show that customers having two or more mobile numbers are on the rise. Beginning this year, AIS has rounded up all AIS numbers with proper registration using same citizen identification numbers to look for customers eligible for Serenade offerings. This privilege is also extended to AIS Fibre customers who own an AIS mobile number.

Today, AIS customers can check their privileges easily using My AIS application. Simply click Points & Privileges, My AIS will detect your location and inform good deals available nearby. For latest information on privileges, please log in AIS Privilege Line Official, AIS Facebook Fan page, www.ais.co.th/privilege, or www.ais.co.th/serenade.

All of these offerings have been carefully crafted exclusively for AIS customers in every part of the country. We promise to bring you the bests to fulfill your desires in every lifestyle as it is our way of thanking you in trusting AIS,” Mrs. Bussaya concluded.