AIS invites enterprise customers to transform their communications with world-class Mobility tech Partnership with Microsoft launches the first Operator Connect for Microsoft Teams solution in Thailand Reimagining internal communications for the age of Working Anywhere

AIS Business continues to provide digital services and solutions to enterprise customers, a service of digital infrastructure which is ready for almost anything. In a collaboration with Microsoft, AIS has been appointed Microsoft’s Exclusive Strategic Partner in Thailand, with the goal to deploy tech innovation from world-class Cloud services on Thailand’s best network to support the business and industrial sectors to effectively undergo digital transformation. In the latest developments, AIS is the first operator in Thailand to roll out Operator Connect for Microsoft Teams. These services level up corporate internal and external communications by combining a conventional telephone exchange with Cloud technology on Microsoft Teams. The system supports internal and external calls to remove previous limitations, while cutting costs on maintaining automatic exchanges and installing telephone cables. The system can meet business needs at any time or place in a hybrid service for the age of Working Anywhere.

As Tanapong Ittisakulchai, Head of AIS Business explained, “Corporate working trends are moving towards a hybrid model in which employees can work can work on the road at times that they please. Work processes, particularly internal and external communications, require digital tools to assist Remote Working systems, and the collaboration between AIS and Microsoft is focused on catering to changed working formats.

“From this requirement was born Operator Connect for Microsoft Teams, a communications service enabling calls to fixed lines or mobiles, internally and externally to the organization easily through Microsoft Teams. Many companies are now familiar with this communications platform for functions such as online meeting appointments, document revision, and chat rooms for work-related discussions, or even connections to other apps. Microsoft Teams user engagement keeps growing, having doubled and tripled during the COVID situation.

“We believe that this service will bring massive change to conventional communications systems. From previously requiring fixed phone lines and the installation of Private Branch Exchanges (PBX), any company’s internal telephone exchanges can be moved to the Cloud. This enables industrial enterprises of medium to large scale to cut costs on running in telephone cables, the cost of devices and even maintenance. It is possible to order for a large number of users as required. Most importantly, it solves the dilemma of hybrid working, enabling any communication to occur at any time and any place, with greater speed and efficiency. It will promote new capabilities in work processes running on the 5G network, for the assured growth of our enterprise customers.”

The long-running partnership between AIS and Microsoft means that this year, AIS has become a leader of digital tech services in Thailand. This helped the company to win the Microsoft Thailand Partner of the Year Award for the third year in succession, taking 4 prizes

🏆 2023 Microsoft Thailand Partner of the Year Award

🏆 Intelligent Cloud Partner of the Year Award 2022 (Enterprise Commercial Segment)

🏆 The Future of Work Transformation Partner of the Year Award 2022 (Public Sector Segment)

🏆 Diversity & Inclusion Award 2022

Any company wishing to try Operator Connect for Microsoft Teams can find more details at