Report on Readiness to Tackle Y2K Problems (No. 4) Advance Info Service Plc. Introduction Advanced Info Service Plc. operates its core business providing mobile phone services, Cellular 900 and Digital GSM, which have been granted concessions from the Telephone Organization of Thailand (TOT). The headquarter is located at 1291/1 Shinawatra Tower 2, Phaholyothin Road, Sam Sen Nai, Phayathai, Bangkok 10400, Telephone # 299-6194, Fax # 299-6211. The company would like to report its implementation to solve the Y2K problem No. 4, with the data ended on the 31st March, 1999. Preparation for readiness on the Y2K problem 1. Problem Solving during the past period. The company has tested and corrected the systems to solve the Y2K problem as follow: 1.1 Computer Systems 1.1.1 Customer Administration and Billing Computer System (CUBICS) is the operation system for mobile telephone customers serving countrywide. + SUN E10000, E6000, E3500, E450 computer systems and operating system including database systems have been tested and passed the Y2K problem. + CUBICS application programs have passed the unit tests for all 11 modules: Service Provisioning, Inventory, Billing, International Roaming, Debt Management, Collection, Clearing House, Customer Care, Retail, Phonerent and Prepaid system. Now the company is going to do the integration test with the transmission and engineering parts, which is expected to be completed within June 1999. + For the integration test, the company expects to complete every system within the estimated plan(June 1999) except for the Inter- national Roaming system. We have to spare the time and resources for testing with other individual IR operators abroad, some operators cannot fix and complete the test within June.The company has to prepare another system separately for IR testing when each operator is ready. To complete testing with every IR operators, it may last until the end of 1999. But our International Roaming system has been tested and we are testing with those who are ready operator by operator. + The contingency plans have been developed to support in case of major Y2K impact especially the customer services like: New customer registration, changes, reconnect, renew, pending, cancellation, International Roaming process, Billing, Clearing House, Airtime and Fee collection, Call Center and Service Centers. The working teams have defined the plans and operation processes to minimize the customer impact. These will be completed within June as plan. At present, we complete 50%. 1.1.2 Back-office system is for controlling goods, warehousing, selling goods to distribution channels, cost accounting, accounting and personnel administration. + HP computer systems and operating systems including database systems have been tested and passed the Y2K. + All SAP programs in every module have been tested and passed the Y2K. + The contingency plans have been developed with the progress of 50%. We will complete all plans in June. 1.1.3 Service Center system is the information system for supporting the mobile phone customers who want to repair their mobile phones. We migrated from the PC, Lan, Standalone systems to the Unix online system using the SUN E10000 system, same as CUBICS since January 1999. + SUN E10000 computer system and operating system including database system have been tested and passed the Y2K problem. + Service Center application programs have been tested and passed the Y2K as plan. + The contingency plans have been developed with the progress of 50%. We will complete all plans in June. 1.1.4 Call Center system is the system for providing services to customers who call to ask for any information about mobile phones, usage information, transmission, exchanges problems information, marketing and promotion information. + NT computer servers and all equipments have been tested and passed the Y2K. + Call Center system programs including the PABX system have been tested and passed the Y2K as plan. + The contingency plans have been developed with the progress of 50%. We will complete all plans in June. 1.1.5 Office Automation systems; Intranet and Extranet systems which are the communication tools to help the company for countrywide commu- nications. + SUN E3500, E450 computer systems, system programs including the Oracle database systems have been tested and passed the Y2K. + The Web pages, Email, Calendar, Online approval and other applica- tion systems have been tested and passed the Y2K. + The contingency plans have been developed with the progress of 50%. We will complete all plans in June. 1.1.6 Data Warehousing system is the information system that stores and analyze information for the marketing team. + SUN E6000 and SGI servers, system programs including the database systems have been tested and passed the Y2K. + Application programs and data have been tested and passed the Y2K. + The contingency plans have been developed with the progress of 50%. We will complete all plans in June. 1.1.7 Fraud Management system is the information system that preventing the mobile phone fraud usages. + Digital 8400 computer systems, system programs including the database system have been tested and passed the Y2K. + Fraud management programs and data have been tested and passed the Y2K. + The contingency plans have been developed and completed 100%. 1.1.8 Optical Filing system is the online document storage and retrieval system for mobile phone customer documents tracking. + Digital 4100 computer systems, Optical Jukebox systems, system programs and the database system have been tested and passed the Y2K. + Optical Filing programs and data have been tested and passed the Y2K. + The contingency plans have been developed and completed 100%. 1.1.9 Personal Computers upgrade. For Y2K non-compliance old PCs, the company has finished upgrading PCs for the head office,outlets and upcountry branches and all telewiz shops in Bangkok area since March. Now we have been upgrading the upcountry telewiz shops'PCs, to be completed by May. 1.2 Telecommunication exchange and Engineering systems consisting of 1.2.1 Ericsson Systems. + NMT MTX. 100 % Complete. + GSM MSC & BSC. During system testing. 45% complete with the mid of June completion schedule. + NMT OSS(TMOS). During system testing. 95% complete. + GSM OSS(TMOS). Equipment testing in April. Expect to be completed by the end of May. + VAD TMOS. Will be completed in June. + ERIPAX system. 100% complete. 1.2.2 Nokia Systems. + NMT MTX. 45% Complete. Will be completed 100% by the Mid of June. + GSM MSC&BSC. 60% Complete. Will be completed 100% by the beginning of June. + NMT OSS. Plan to test in May and complete by the mid of June. + GSM OSS. 100% Complete. + DX200 OMC. 100% Complete. 1.2.3 Siemens Systems + GSM Switching&BSC. 55% Complete. During testing the new program version. Plan to install in May and complete 100% by the mid of June. + GSM OSS. 35% Complete. During the ATMN system acceptance test. + SDH EMOS. Plan to upgrade in April and complete by May. 1.2.4 Mediation Device (Comptel) + CDR-NMT 50% Complete. Plan to complete by the end of May. + CDR-GSM. 100% Complete. + SAS-NMT. 100% Complete. + SAS-GSM. 100% Complete. 1.2.5 Short Message Service Center (Aldiscon/Antech) + Plan to start testing in April and installing in May.Complete 100% by the mid of June. 1.2.6 VM/PPS (Comverse) + Plan to starting testing in April and complete in May. 1.2.7 Interactive Voice Response system (Periphonics). + Plan to start testing in April and complete by the mid of May. 1.2.8 Internet Server. + Plan to test in April and complete in April. 1.2.9 SIM Support System. + Plan to start testing in April and complete by the mid of May. 1.2.10 SIS Support System. + Plan to start testing by mid April and complete by mid June. 1.3 Office system 1.3.1 Elevators, Alarm systems, printers,fax machines,phone equipments, Access Control Systems. The company have contacted and received the confirmation letters from those vendors to be Y2K compliance. 2. Expenses. Due to the main computer system investments have been done continuously to support the new types of services the company provides to customers since 1996. The direct Y2K budget has been set up for 50 million baht. The Y2K expenses as of March 31, 1999 are 23,686,142.83 baht as follow: 2.1 PC Upgrade for Advanced Wireless Marketing expenses 908,000 baht 2.2 PC Upgrade for Advanced Info Service expenses 7,028,000 baht 2.3 PC Upgrade for Telewiz shops 3,397,250 baht 2.4 Fraud Management System Improvement. Efficiency, functions including Y2K 5,852,892.83 baht 2.5 SMSC System 3,000,000 baht 2.6 Mediation Device System 3,500,000 baht 3. Plan for solving the problem At present,the company has been in the process of correcting and testing and developing the contingency plans in phase 4, 5, 6 and 7 with the confident to complete all phases within the schedule. The detail plans for solving the problem have been developed with the full cooperation from every business unit, within and across the organization to be able to solve all the problems promptly with no or least impact to customers and business. All the master plans have been defined and we are compiling the details which will be completed within June 1999. The company Y2K special team will be 100% standby starting on December 31, 1999 until January 1, 2000 to solve all the problems happened using the predefined procedures, systems and resources and make sure that if any problems happen, we can solve those in time with no impact to customers. 3.1 Year 2000 Project Implementation Advanced Info Service Plc. ACTION PLAN 1998 1999 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 1)Preliminary Phase x Year 2000 Education and P.R x . (Incorporate with SC&C and CA) x Set up Year 2000 Wireless Committee x 2)Inventory Analysis Phase x Inventory of All Computer and None x Computer Equipments 3)Impact Analysis Phase x x Identification of Impact Computer x x and None Computer Equipment Identification of Impact Program x x and Data Software and Hardware Upgrade Strategy x x File / Database Conversion Strategy x 4)Correction Phase x Hardware and Firmware Upgrade x / Replacement Software and Operating System Upgrade x Program and Data Conversion x File / Database Conversion x Bridging All x 5)Testing Phase x x x Unit Testing x x System and Acceptance Testing x x 6)Contingency Plan Phase x x x Plan Development x x 7)Final Implementation Phase x x Implementation of production system changes x Migration to production x (More)